Refund policy

RETURNS, REFUND, REPLACEMENT & EXCHANGE POLICY

Effective Date: 8 August 2026

At Tatva Chakra, a brand operated by Riami Ventures, we take great care in ensuring that every jewellery piece is inspected, packed, and shipped with attention to detail.

We understand that sometimes a return, replacement, or exchange may be necessary. This policy explains the conditions and process applicable to purchases made through www.tatvachakra.com.

1. RETURN ELIGIBILITY

We offer a 7-day return window for eligible products from the date the order is delivered.

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging, tags, invoice, certificates, and other accessories/documentation, wherever applicable.

  • The product must not show signs of wear, damage, alteration, resizing, engraving, polishing, or other modification.

  • The product must be securely packed to prevent damage during return transit.

  • The return request must be raised within 7 days from the date of delivery.

All returned products are subject to inspection and quality verification before a refund, replacement, or exchange is approved.

2. PRODUCTS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS

The following products are generally not eligible for return or exchange due to their nature:

  • Customized or personalized jewellery

  • Products specially made or modified according to customer specifications

  • Engraved, resized, altered, or specially finished products

  • Gold jewellery, unless the product is received damaged, defective, incorrect, or otherwise covered under applicable consumer rights

  • Products specifically identified as Final Sale / Non-Returnable on the product page

  • Coins, utensils, collectibles, or other special products, where specifically marked as non-returnable

However, if you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly. Such cases will be reviewed separately.

3. RETURN CONDITION

Products returned to Tatva Chakra must be received in the same condition in which they were delivered.

A return may be rejected or an appropriate deduction may be made where the product:

  • Has been worn or used

  • Has scratches, dents, stains, deformation, or other signs of use

  • Has been resized, engraved, altered, repaired, polished, or modified outside Tatva Chakra

  • Is missing original packaging, certificates, tags, invoice, or accessories, where applicable

  • Has been damaged because of improper handling or packaging after delivery

  • Is incomplete or contains missing components

Any decision regarding the condition of a returned product will be based on the inspection carried out by Tatva Chakra.

4. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • A missing product or component

  • An empty or tampered parcel

please contact us within 48 hours of delivery.

For faster investigation, we strongly recommend that you:

  1. Take photographs of the outer package before opening it.

  2. Record a continuous 360° unboxing video, showing the package, shipping label, seal, and contents.

  3. Photograph the product and any visible damage.

  4. Keep all original packaging and shipping materials until the claim is resolved.

The unboxing video and photographs may be requested as supporting evidence, particularly for claims involving transit damage, missing items, or tampering.

Failure to provide evidence may make it more difficult for us to investigate a claim; however, claims will be considered based on the circumstances and applicable consumer rights.

5. RETURN REQUEST PROCESS

To initiate a return, you may:

  • Submit a return request through our website, where the return facility is available; or

  • Contact our customer support team.

Email: support@tatvachakra.com
Phone: +91 +91 93455 27740

Please provide:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Photographs/videos, where applicable

Tatva Chakra may request additional information or photographs before approving a return.

6. RETURN PICKUP & SHIPPING

Where reverse-pickup service is available, Tatva Chakra may arrange a return pickup through its logistics partner.

Customers are required to:

  • Keep the product securely packed.

  • Be available at the pickup address.

  • Respond to reasonable calls or communications from the logistics partner.

  • Hand over the correct product and all applicable accessories/documentation.

If a scheduled pickup fails because the customer is unavailable or the package is not ready, another pickup may need to be scheduled and processing may be delayed.

If reverse pickup is unavailable in the customer's location, Tatva Chakra may require the customer to self-ship the product to the return address provided by our support team.

For approved return cases where Tatva Chakra specifically authorizes self-shipping, reimbursement of reasonable return shipping costs may be provided up to ₹70, unless otherwise communicated by our support team.

Shipping costs above the approved reimbursement amount will generally be borne by the customer unless the return is due to a damaged, defective, incorrect, or otherwise qualifying product issue.

7. RETURN SHIPPING FOR DAMAGED / DEFECTIVE / INCORRECT PRODUCTS

Where Tatva Chakra confirms that the product was:

  • Damaged during transit

  • Defective

  • Incorrectly supplied

  • Missing a component attributable to our fulfilment process

Tatva Chakra will determine the appropriate resolution, which may include replacement, exchange, repair, or refund, subject to product availability and applicable law.

Where appropriate, Tatva Chakra may arrange or bear the reasonable return logistics cost for such confirmed cases.

8. REFUND POLICY

Refunds are processed only after the returned product has been received and successfully passes our quality and authenticity inspection.

Where a refund is approved, the refund amount will generally be based on the actual amount paid for the returned product, after taking into account any applicable discounts, promotional adjustments, deductions, or other charges permitted under this policy.

Any price increase or decrease occurring after the original purchase will not affect the refund amount.

Refund Timeline

Once a refund is approved:

  • Tatva Chakra will initiate the refund within 5–7 business days.

  • The actual time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.

Refunds may be made through:

  • The original payment method; or

  • Bank transfer / another suitable method for eligible COD orders.

9. EXCHANGE POLICY

Subject to product eligibility and availability, customers may request:

Replacement

Replacement with the same product, where the product is available.

Exchange

Exchange for another eligible product of the same or higher value, subject to availability and applicable price difference.

For a higher-value product, the customer may be required to pay the applicable difference.

For a lower-value product, any applicable refund or adjustment will be determined by Tatva Chakra's exchange terms applicable at the time.

Exchange requests are subject to the same product-condition requirements as returns.

10. JEWELLERY-SPECIFIC CONDITIONS

Jewellery is a delicate product and must be handled carefully.

Returns or warranty/defect claims may not be accepted where damage appears to have resulted from:

  • Normal wear and tear

  • Accidental damage

  • Improper handling or storage

  • Exposure to chemicals, perfumes, cosmetics, chlorine, or other corrosive substances

  • Unauthorized repair or modification

  • Resizing or alteration by a third party

  • Scratches or surface changes resulting from normal use

Minor variations in colour, texture, finish, or appearance may occur due to photography, lighting, display settings, natural gemstones, or the handcrafted/manufacturing process and may not necessarily constitute a defect.

11. MISSING ITEMS / PARTIAL DELIVERY

If an order contains a missing product, accessory, certificate, or component, please notify us within 48 hours of delivery.

Please retain the complete packaging and provide photographs or an unboxing video where available.

Tatva Chakra will investigate the shipment and, where appropriate, arrange a replacement, missing-item shipment, or other suitable resolution.

12. INTERNATIONAL RETURNS

International orders may be eligible for return only where the product qualifies under this policy.

Unless otherwise stated:

  • International return requests must be raised within 15 days of delivery.

  • The customer is generally responsible for international return shipping for change-of-mind returns.

  • Customs duties, import taxes, brokerage fees, and other charges already paid may not be refundable by Tatva Chakra.

  • Customers must follow the return instructions provided by Tatva Chakra.

  • Refunds will be processed only after the returned product has been received and successfully inspected.

For products received damaged, defective, or incorrect, please contact us before shipping anything back so that we can provide the appropriate instructions.

13. CANCELLATION

Orders may be cancelled before dispatch, subject to our order-processing status.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.

Customized, personalized, or specially manufactured products may not be cancellable once production has commenced.

14. POLICY ABUSE & FRAUDULENT CLAIMS

Tatva Chakra reserves the right to investigate unusual, repeated, fraudulent, or abusive return claims.

This may include situations involving:

  • Repeated return abuse

  • Product substitution

  • Returning a different product from the one supplied

  • Deliberate product damage

  • Missing components

  • False or misleading claims

  • Fraudulent payment or return activity

Where a claim does not meet the requirements of this policy, Tatva Chakra may decline the requested return, replacement, exchange, or refund, subject to applicable law.

Nothing in this policy is intended to restrict any rights available to consumers under applicable law.

15. REFUND / RETURN OF MULTIPLE ITEMS

If multiple products were purchased under a single order, only the eligible products approved for return need to be returned.

If a product is returned with missing components, accessories, certificates, packaging, or other items originally supplied with it, Tatva Chakra may take the missing items into consideration while determining the appropriate refund or resolution, subject to applicable law.

16. RIGHT TO INSPECT RETURNS

All returned jewellery may undergo inspection for:

  • Product authenticity

  • Condition

  • Weight, where applicable

  • Damage

  • Signs of wear or alteration

  • Missing components

  • Matching with the product originally dispatched

Tatva Chakra may document the inspection through photographs, videos, weight records, or other internal records.

17. CHANGES TO THIS POLICY

Tatva Chakra reserves the right to update or modify this Returns, Refund, Replacement & Exchange Policy from time to time.

The updated version will be published on our website with the revised effective date.

Any changes will apply prospectively unless otherwise required by applicable law.

18. GRIEVANCE REDRESSAL

If you have a complaint or concern regarding an order, return, refund, replacement, exchange, or any other issue, please contact us first so that we can attempt to resolve the matter promptly.

Grievance Officer: Amit Kumar

Email: support@tatvachakra.com
Phone: +91 93455 27740

Registered / Business Address:
Riami Ventures
SF 302, Subbu Complex
Thadagam Road, RS Puram
Coimbatore – 641002
Tamil Nadu, India

We aim to acknowledge and address customer complaints within the period prescribed under applicable law.

19. CONTACT US

TATVA CHAKRA
A brand operated by Riami Ventures

SF 302, Subbu Complex
Thadagam Road, RS Puram
Coimbatore – 641002
Tamil Nadu, India

Email: support@tatvachakra.com
Phone: +91 93455 27740
Website: www.tatvachakra.com

For return, refund, replacement, or exchange assistance, please contact our customer support team using the details above.