Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 8 August 2026

At Tatva Chakra, a brand operated by Riami Ventures, we aim to process and deliver every order safely and efficiently. This Shipping & Delivery Policy explains our domestic and international shipping procedures, estimated timelines, charges, and other important shipping information.

1. ORDER PROCESSING

Ready-to-Ship Orders

Products that are available in ready stock are generally processed and dispatched within 24–48 business hours after successful order confirmation and payment verification.

Orders placed on weekends or public holidays will generally be processed on the next working day.

Processing time may be longer during:

  • Sales and promotional periods

  • Festivals and holidays

  • High-volume order periods

  • Unexpected operational circumstances

Order Availability & Production Time

Tatva Chakra maintains a combination of ready-to-ship and made-after-order inventory.

If a product is not currently available in ready stock when an order is placed, the product may need to be made after the order is received.

In such cases, an additional 10–15 business days may be required for production, after which the order will be processed for dispatch.

Where applicable, the estimated production or processing time may also be mentioned on the relevant product page.

Customers will be informed if any significant delay beyond the stated processing period is expected.

If an order contains both ready-to-ship and made-after-order products, Tatva Chakra may dispatch the available products separately or dispatch the complete order together, depending on fulfilment requirements.

2. SHIPPING WITHIN INDIA

Shipping Charges

We currently offer free standard shipping across India on eligible prepaid orders.

For Cash on Delivery (COD) orders, a nominal COD or handling charge may apply where applicable. Any applicable charge will be displayed during checkout.

Tatva Chakra reserves the right to modify shipping charges from time to time. The applicable shipping charge displayed at checkout will apply to the order.

3. DOMESTIC DELIVERY TIME

For standard ready-to-ship products:

Estimated delivery time: 3–7 business days from the date of dispatch.

For products that require production after the order is placed, the applicable 10–15 business day production period is additional to the delivery time and begins before dispatch.

Delivery times may vary depending on:

  • Delivery location

  • Courier serviceability

  • Weather conditions

  • Public holidays

  • Peak-season demand

  • Transportation or logistics disruptions

  • Government restrictions

  • Other circumstances beyond our reasonable control

The delivery timelines mentioned above are estimates and not guaranteed delivery dates.

Remote and difficult-to-service locations may require additional delivery time.

4. ORDER TRACKING

Once your order has been dispatched, tracking information may be provided through one or more of the following:

  • WhatsApp

  • Email

  • SMS

  • Order tracking page on our website

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

Customers are responsible for providing an accurate and complete delivery address and valid contact information while placing an order.

5. DELIVERY ATTEMPTS

Our courier partner may make multiple delivery attempts depending on the destination and courier service.

Customers should ensure that:

  • Someone is available to receive the shipment.

  • The provided phone number is reachable.

  • The delivery address is accurate.

  • Any courier verification or OTP requirements are completed where applicable.

If a shipment is returned to Tatva Chakra because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or customer unavailability, additional shipping charges may apply for re-dispatch.

6. MULTIPLE SHIPMENTS

If an order contains multiple products, Tatva Chakra may dispatch the products in separate shipments.

This may occur when:

  • Products are stored at different fulfilment locations.

  • Products have different processing times.

  • One product is ready before another.

  • One or more products require production after the order is placed.

  • Products require different shipping or handling procedures.

If an order is shipped separately, customers may receive multiple tracking numbers.

7. CASH ON DELIVERY (COD)

COD availability may depend on:

  • Delivery location

  • Order value

  • Product category

  • Courier serviceability

  • Internal risk and fraud-prevention checks

Tatva Chakra reserves the right to restrict or disable COD for certain products, locations, or orders.

For COD orders, the customer may be required to provide additional verification before dispatch.

8. INTERNATIONAL SHIPPING

Tatva Chakra may offer international shipping to selected countries and destinations where our logistics partners can provide service.

International shipping availability may vary by country and product category.

Certain jewellery products may not be available for international delivery due to applicable laws, customs restrictions, carrier restrictions, or other regulatory requirements.

9. INTERNATIONAL ORDER PROCESSING

International orders for products available in ready stock are generally processed and dispatched within 24–48 business hours after successful order confirmation and payment verification.

If an international product is not available in ready stock and needs to be made after the order is placed, an additional 10–15 business days may be required for production before the order is dispatched.

Where applicable, the estimated production or processing time may also be mentioned on the relevant product page.

Where there is a significant delay affecting an order, our team may contact the customer using the contact details provided with the order.

10. INTERNATIONAL SHIPPING CHARGES

International shipping charges will be displayed at checkout or communicated to the customer before order confirmation, as applicable.

Where a flat international shipping charge of ₹1,199 is displayed, that charge will apply to eligible destinations and orders.

International shipping charges may vary depending on:

  • Destination country

  • Package weight and dimensions

  • Product type

  • Courier availability

  • Shipping service selected

  • Applicable logistics charges

The final shipping charge displayed at checkout will be applicable to the order.

11. INTERNATIONAL DELIVERY TIME

Estimated international delivery time is generally:

7–15 business days from dispatch.

For products that require production after the order is placed, the applicable 10–15 business day production period is additional to the international delivery time and occurs before dispatch.

Actual delivery time may vary depending on:

  • Destination country

  • Customs clearance

  • Local courier operations

  • Import procedures

  • Public holidays

  • Weather

  • Flight or transportation availability

  • Government restrictions

  • Other circumstances beyond our reasonable control

International delivery timelines are estimates and are not guaranteed.

12. CUSTOMS DUTIES, TAXES & IMPORT CHARGES

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT / GST or equivalent local taxes

  • Customs clearance charges

  • Brokerage or handling fees

  • Other charges imposed by the destination country

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Tatva Chakra does not control the amount of customs duties or import taxes imposed by the destination country.

Customers are responsible for ensuring that the products ordered are permitted to be imported into their country.

13. INTERNATIONAL PAYMENT METHODS

Depending on availability at checkout, international customers may be able to pay using:

  • Credit cards

  • Debit cards

  • UPI, where supported

  • Net banking, where supported

  • Digital wallets or other payment methods displayed at checkout

Available payment methods may vary depending on the customer's location and payment gateway.

14. INTERNATIONAL ORDER CANCELLATION

International orders may be cancelled before dispatch, subject to the order's processing status and applicable terms.

Once an order has been dispatched, cancellation may no longer be possible.

Customized, personalized, or made-after-order products may not be cancellable once production has commenced.

15. INTERNATIONAL RETURNS

International returns are subject to our Returns, Refund, Replacement & Exchange Policy.

Eligible international return requests must generally be raised within the applicable return period specified in that policy.

Returned products must:

  • Be unused and unworn

  • Be in original condition

  • Be returned in original packaging

  • Include the applicable invoice, certificates, tags, and accessories

International return shipping, customs charges, duties, and taxes may be the responsibility of the customer for change-of-mind returns.

For products received damaged, defective, or incorrect, customers should contact Tatva Chakra before returning the product so that appropriate instructions can be provided.

16. SHIPPING RESTRICTIONS

Tatva Chakra may restrict shipping to certain locations or products where:

  • The destination is not serviceable by our logistics partners.

  • Import or export restrictions apply.

  • Customs regulations prohibit or restrict the product.

  • Courier restrictions apply.

  • Additional regulatory requirements cannot be fulfilled.

If we are unable to fulfil an order because the destination is not serviceable or the product cannot legally be shipped to the destination, we will contact the customer and provide an appropriate resolution.

17. DELIVERY DELAYS

Tatva Chakra makes reasonable efforts to dispatch orders within the estimated processing period.

However, delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Courier network issues

  • Strikes

  • Government restrictions

  • Customs delays

  • Public holidays

  • Incorrect or incomplete address information

  • Customer unavailability

  • Other unforeseen circumstances

While Tatva Chakra is not responsible for delays caused solely by third-party logistics providers or circumstances beyond our reasonable control, we will make reasonable efforts to assist customers in tracking and resolving delivery issues.

18. LOST, DAMAGED OR TAMPERED SHIPMENTS

If you receive a package that appears:

  • Opened

  • Tampered with

  • Severely damaged

  • Missing products or components

please notify Tatva Chakra as soon as possible and preferably within 48 hours of delivery.

Customers should retain the complete packaging and provide photographs and/or an unboxing video where available.

For damaged, missing, or incorrect products, please refer to our Returns, Refund, Replacement & Exchange Policy.

19. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate shipping address, including:

  • Full name

  • House / building number

  • Street / locality

  • City

  • State

  • PIN / ZIP code

  • Country, where applicable

  • Valid phone number

If an incorrect or incomplete address is provided and the shipment is returned to Tatva Chakra, additional shipping charges may apply for re-dispatch.

Please contact us immediately if you notice an error in your shipping address after placing an order. We will try to assist, but changes may not be possible once the order has been dispatched.

20. DELIVERY TO REMOTE LOCATIONS

Some remote, rural, restricted, or difficult-to-service locations may require additional delivery time or may not be eligible for certain shipping services.

Where a destination is not serviceable, Tatva Chakra may contact the customer to provide an alternative delivery option where available.

21. SHIPPING POLICY CHANGES

Tatva Chakra reserves the right to modify this Shipping & Delivery Policy from time to time.

Any updated version will be published on our website with the revised effective date.

The policy applicable to an order will generally be the version in effect at the time the order is placed, subject to applicable law.

22. CONTACT US

For shipping, delivery, tracking, or order-related assistance, please contact us:

TATVA CHAKRA
A brand operated by Riami Ventures

SF 302, Subbu Complex
Thadagam Road, RS Puram
Coimbatore – 641002
Tamil Nadu, India

Email: support@tatvachakra.com
Phone: +91 93455 27740
Website: www.tatvachakra.com

Our customer support team will make reasonable efforts to assist you with shipping and delivery-related queries.